Terms & Conditions

Key Definitions

• “You” / “Your”: Refers to the person ordering Goods from Ady’s Agro Processing Limited, who must be over 18 years of age.
• “Ady’s Agro Processing Limited” / “We” / “Us” / “Our”: Ady’s Agro Processing Limited, registered at Shop F2, Royal Plaza, Ajiran, Agungi, Lekki, Lagos, Nigeria.
• “Account”: Your details and shopping history created when you register on our site.
• “Collect” / “Collection”: You (or a nominated representative) collecting ordered goods from our designated store address within our collection catchment area.
• “Deliver” / “Delivery”: Us (or a third-party delivery agent) delivering ordered goods to your specified delivery address.
• “Let Us Know”: Changing or cancelling your order via our site, contacting our Contact Centre, or writing to our Head Office.

Purpose & Additional Terms

These terms set out the conditions under which you may make use of our website. In certain circumstances, additional terms and conditions may apply (e.g., specific product purchases or content submissions). You can access all active conditions via the Terms and Conditions link in our website footer.

Accuracy of Information

You agree that all personal details provided during registration or checkout (name, age, address, phone number) are accurate, true, and up to date. Details on how we manage your information are outlined in our Privacy Policy.

Identity Verification & Fraud Checks

To prevent unauthorized card use and verify that you are over 18 years of age, we perform identity, credit, and fraud checks using third-party databases. We reserve the right to modify these checks at any time.

Website Access & Security

You may browse most areas without registering, but placing an order requires an account. Please keep your account credentials confidential. Access is granted on a temporary basis, and we reserve the right to suspend or modify website services at any time without prior notice.

Trademarks & Intellectual Property

We are the owner or licensee of all intellectual property, data, and the overall “look and feel” of our website. Ady’s is trademarked and may not be used without prior written consent.

Pricing & Content Accuracy

Information on our site is published in good faith. However, human errors or system delays may occasionally cause incorrect descriptions or pricing. If a product information error occurs:

• We reserve the right to decline or cancel orders for affected items prior to fulfillment.
• If an error occurs, you will be notified immediately and will not be charged.

Reviews or opinions posted on the site are for informational purposes only and should not be construed as official recommendations.

Steps to Form a Binding Contract

1. Select items and a delivery timeslot, then proceed to Checkout.
2. Review your items and click “Purchase Order” to submit.
3. You will receive an automated display confirmation (this does not constitute acceptance).
4. You will receive an email confirmation that your order is being processed.
5. A final email receipt confirming products and substitutes forms the binding contract.

Contracts are concluded in English, and order details remain accessible in your account dashboard.

Amending or Cancelling Orders

We provide a specified cut-off time for order modifications prior to dispatch. You may freely amend or cancel your order before this cut-off time. Any added items before the cut-off time automatically form part of the final order.

Delivery Schedule & Requirements

We schedule deliveries according to your chosen timeslot. An adult (18+) must be present at the delivery address to receive and sign for the order. Photo ID or card verification may be requested upon arrival.

• Daily Limit: Deliveries are limited to 1 delivery per day per account.
• Address Restrictions: For safety and food hygiene, orders will not be left unattended or left with neighbors unless expressly requested at your own risk.
• Failed Deliveries: If a delivery fails due to reasons beyond your control, we will reschedule at no extra charge. If a delivery fails due to absence or failed age verification, delivery fees and perishable item charges may apply.

Stock Availability & Substitutes

Products are subject to market availability. If an item is out of stock, we may offer a reasonable substitute. You have the right to accept or reject substitutes upon delivery. Rejected substitutes are returned at our cost with no charge to you.

Pricing & Payment Processing

All prices are inclusive of VAT. Payment authorization occurs at checkout via standard online gateways (Paystack or Flutterwave) and is fully processed within two days of delivery.

Returns & Refunds

You may return defective goods within 30 days of notifying Customer Services. For verified defective products, return shipping costs will be refunded. Returned products should be kept in good condition and packaged securely in their original packaging where possible.

Indemnification & Legal Governance

You agree to indemnify and hold harmless Ady’s Agro Processing Limited, its affiliates, contractors, and employees from any third-party claims or demands arising out of your breach of these Terms of Use or violation of applicable laws.

Customer Support & Inquiries

Our Customer Service team is available every day from 8:00 AM to 6:00 PM.

• Phone: 08082834865
• Physical Address: Customer Services Department, Ady’s Food Mart Enterprise, Shop F2, Royal Plaza, Ajiran, Agungi, Lekki, Lagos, Nigeria.